It has taken over 3 hours of dealing with Yoga to get my policy renewed, 1) Estimated times on chat function are never realistic 6 minutes turned into 20 minutes, the next time estimated time of 17 minutes that remained between 17 and 16 minutes for 20 minutes then all of a sudden someone appeared in the chat. 2) An agent edited my quote and made changes to the policy additional items without informing me therefore when I went to check the quote it then changed going up. 3) Edits do not hold to the policy making you have to amend each time until you purchase the policy. 4) Finding out the exact type and model of immobiliser that was factory fitted was really tricky to do and time consuming - why is factory fitted not enough any more? 5) Payment being cleared by PayPal being cleared by bank then voided by Yoga with no information as to why other than the agent later telling me they have voided because the insurance was not processed. 6) Spending over three hours dealing with this one thing. 7) It not being clear that if I have a link I can speak up until 1730 not being cut off at 1400. Most people are working between 9 am and 2 pm this makes it very difficulty to deal with the admin when details need to be amended. 8) When speaking to agents them ignoring some of the details or questions that are asked then claiming they have answered everything making them sound combative rather than empathising and acknowledging something may have been missed and asking for clarification.