Unable to cancel auto-renewal. Tried from 30/11/24 (for renewal date 28/12/24) when purchased another early from another company. Couldn’t get onto customer portal as error with their cloudflare. Tried to ring claims to change my account from auto renew and eventually got young man who said he only deals with Yoga exercise insurance not auto. He gave me a high premium rate number and after 2 minutes hearing blurb and options I got a message from giffgaff to say £4 just come off my additional credit. Then heard “About 10 min wait”. Informed bank and as tried all possible would put hold on payment 28/12/24. 25/12/24 got. pending notification for £1 for Yoga. Bank website error 26/12/24. Then 28/12/24 pending for £204.81 and rang bank. The hold was on Yoga insure so they had changed their name to Yoga services got past the hold on payment - that was a price I never agreed to at any point. Bank fraud department have never come across this. They are trying to get it back for me as this is MONEY TAKEN FROM MY ACCOUNT that was withheld stopped weeks ago. Unable to contact company apart from yoga exercise accidents AVOID AVOID AVOID