Bought an item in-store despite the overly aggressive sales pitch (seriously guys dial it back a bit - it's cringeworthy) and arranged for it to be delivered "shortly" afterwards. After two weeks there was still no sign of it. I tried emailing to find my messages were read but not replied to so followed up by phone. Three phonecalls and another week later I was finally given a tracking number for the courier. The item arrived damaged (no surprise given that it was wrapped in a bin liner) and in a tattered, sun bleached box. The refund process was equally drawn out and filled with outright lies at times. It's worth mentioning that even though the parcel had apparently been with the courier for weeks, the delivery note said it was posted just a few days prior to me recieving it... funny that. Save yourself the bother and just walk past the place. I guarantee the knock-offs and factory seconds in there can be found online for much less. You're also more likely to receive your items on time and in one piece!