Awful company don't want to know once they have your money !! My mother spent online over £160 on plants. She ordered 60 trailing begonias as corms. Once they started to grow she put them in her hanging baskets. When they grew some more she realised that 10 were not trailing and 8 didn't grow. She tried phoning and was on hold for 1 hr and 20 minutes so she gave up. She has sent numerous emails and someone finally phoned her up and said as it was past 30 days they couldn't do anything. She was so rude on the phone and obviously doesn't know anything about plants as these take 12 to 14weeks to grow. I phoned them on the number you pay for which was answered straight away!! I explained what had happened and we had contacted Citizens advice and knew our rights and I was told a manager would call me back ,but a week later I'm still waiting. I intend phoning them tomorrow again and saying we are taking advice from Trading Standards now and we will take action to claim for the plants plus compensation. This is a company who has NO after care and some very rude customer services