Odered a number of plants, including (from the brochure page itself), 12 Busy Lizzies which should have been Buy 12 get12 free. However on arrival there was only 1 pack of 12 Busy Lizzies. I have a copy of the order placed, but they refuse to send the other pack of 12 unless I send them £6.99 postage, yet that was a definite brouchure price, buy one get one free. There appeared to be no special code to put in. Customer service very poor, arguing and arguing over 1 pack of plants, pathetic!. Incidentally 2 of the Buzzy Lizzies in the pack received were not viable. I would urge anyone considering using You Garden to think again. Cannot recommend them at all.