To open an account I had to phone (what turned out to be a premium rate phone line) and was kept on hold for an unnecessary length of time whilst the CS agent kept checking and rechecking the same info. I placed a large order and had no processing emails for over 3 weeks...even though the money had been taken from my bank account. Part of the order arrived after 3 1/2 weeks, and the rest arrived the following day. So a totally unnecessary wait if goods were being despatched in separate parcels anyway! Plants are half dead, and honestly, quite pathetic. A delivery of trailing petunias arrived....tiny plug cells containing plants which are about 1 inch high....and frankly....absolutely useless! They should be near to flowering size. Strawberry plants were offered on a BOGOF basis by entering a leaflet code. Company has only sent me 6 plants (not 12). Luckily I paid via paypal so if they do not resolve the missing plants issue atleast I can open a paypal dispute for a refund. To contact YOU GARDEN has so far cost me over £7. I have now complained by email but as yet, have had no reply.....other than an auto response which says they will respond within 7 working days, and not to chase them in the mean time as they are....to quote them.... 'extremely busy right now'. Maybe this company should learn how to pack and despatch goods carefully, and send entire orders out that have been paid for weeks before hand! AWFUL Company that just inundate you with marketing after you have shopped with them. Best advice....shop at your local garden centre.