When purchasing anything the least you can expect is good product/s and good service. Some companies go beyond good and the overall experience therefore is excellent. However You Garden must be thee worst company I have ever had the displeasure of dealing with. If you have any thought as to using You Garden please save your sanity and think again, count to ten. Order placed, money taken, order acknowledgement received some 4 hours later, all good. 2 weeks later no sign of goods, tried to phone, left ringing for 1 hour & 10 minutes, no answer. Sent e-mail, reply in 5 days, “…very busy, sorry…..not received in 7 days contact us again…” 3 weeks after my monies have been taken tried phoning again, again left hanging for over an hour, no answer. E-mailed, reply in 3 days “….waiting on stock which is coming in tomorrow….” At last I thought perhaps we’re getting somewhere, but another 7 days go by, this is now 4 weeks after the order has been placed and 4 weeks after they have taken my money and still nothing. I am sure if the products are in ACTUAL stock, then fine, no problems, but when they advertise them as being in stock and they aren’t then problems start, and mount. They refuse to partial ship, this of course could mean that when the product/s they are waiting for come into stock then those products that were in stock might very well go out of stock.