2 Gardenias 'Celestial Star' ordered and received February 2021. They didn't look in great shape but I looked after them in our greenhouse until it eventually became obvious that neither had thrived. It was now early May and these gardenias were out of stock. It was not possible to get through on the freephone number, so I emailed Customer Services. Response from Yougarden said I could choose anything else to the same value but it had to be order via Freephone. Today (June 21) I did get through on Freephone and spoke to Alex who was very helpful and said 'Celestial Star' is back in stock if I would like replacements, which I have agreed to. Still need to pay £6.99 P & P as outside the 30 day guarantee. This seems to be to be counter-productive for Yougarden as it is better for customers financially to reject plant/s within 30 days even if it's not yet clear whether the plants will survive. I suggest that perennial plants should have longer than 30 days with customer to assess viability before re-order triggers further P & P.