Disgusting so called service , bought a " Captain Tom Moore Rose",it came as a bare root so did al the right things , Soaked it for couple of hours then planted . Absolutely nothing . contacted them they asked for photos which I sent then said they would send another but it was out of stock at the moment and I would have to pay P&P which was almost half the price of the rose . when I said totally unfair to have to pay again they said it was because it was over 30 days since I ordered it . Will never order from this terrible company again . The worst customer service ever .