Use this company at your peril customers service is a two fingers in your face and the rather patronizing lady on the phone was no entertaining any complaint i am guess they had taken the money end of story i had Purchased a lemon tree in April the plant has always struggled despite following growing instructions exactly from the RHS website. last throw of the dice was to repot the plant that's when i discovered the root ball had two roots of around three inches in size this plant was clearly of shocking poor quality stock that it was clear at £26.99 i was provided with an extremely poor product i had been scammed by your company .YOURGARDEN REFUSED TO EXCHANGE IT THEY EVEN REFUSED TO EXAMINE IT AFTER I OFFERED TO BRING THE PLANT IN FOR EXAMINATION !( i live very close to Peterbourgh) my advice is rather then buy from this company put your money into compost at least you get something back!! i have posted this inspite of my embarrassment of being scammed to protect other people