Purchased a small plant last year. It was virtually dead in a few months. Phoned up and sent photos and emails. Plant was on a lifetime guarantee, however in order to get a replacement I was expected to pay another £6.99 postage. This would have meant that I paid £6.99 for the plant and £13.98 for the postage. And no guarantee that the new plant would be healthy. I phoned customer services again but was told that the only way I could get a replacement was to pay the postage as this was company policy. I will never buy plants from here again. You get much better service from other online plant suppliers. If I could give zero stars I would!!