I ordered this tomato planter from You Garden. It was £39 which seemed a lot but thought it would save me the hassle of watering every day. They took 5 weeks to arrive. I received no information from them about the delay and, of course, it’s now a bit late to use them for tomatoes. I eventually asked them to cancel the order and, surprise surprise, they were suddenly ‘ dispatched.’ What arrived was not what I was expecting. They looked like they had been used and returned. You Garden said that they were new, unused and of good quality. The muck was just from them being stored in a busy nursery and would be easy to wipe down. Which begs the question, why didn’t they they do that before they sent them out in this condition? They were also badly scuffed which the company said were, ‘movement marks’. I found this absolutely insulting. I asked them how they would feel about receiving ‘new’ goods in this condition but they didn’t reply to that comment. I also bought some large potato planters at the same time and they were full of dried on mud. After 5 emails from me asking how we could move forward with my concern they eventually repeated that the planters were new, in unused, condition but would offer me a £5.00 voucher to use on their website on my next purchase. As if I would ever buy anything from them ever again! I have had no apology, just a couple of emails saying there is nothing wrong with them and if I want to return it I must do so at my own expense and they will not refund my postage. I’ve had a few plants from them too which were very hit and miss, for example, I bought 2 hydrangeas and one was fine but the other was dead on arrival, the same with 2 holly plants. But they were generally cheap so I didn’t worry too much and just sucked it up. I know the planter is useable but they’d be in the bargain bin at my local garden centre - which is who will get my custom in future. Shockingly bad customer service, arrogant attitude and obviously no concept of how to generate repeat business. Not only do I not recommend this company I recommend you DO NOT get anything from them. I wish I could have given them zero stars. I have used quickcrop.co.uk who offered excellent goods and excellent customer service, and obviously my local garden centre.