Cheque sent with order on 4th May 2024. Cheque cashed within 7 days. Order transaction date 22 May 2024. Only received 1 of the 2 plants ordered Since then I have been trying to get £14.99 refunded to me. The major problem seems to be that the customer services agents who do their best to help are based in South Africa and have no ability to activate refunds. All this is done by head office in Peterborough. After 'escalating' the call the customer service agent was yet again told to inform me that my cheque would be sent within 30 days. On the form which arrives with the plant it states: Please allow us to rectify any issues before leaving feedback. I feel that I have been patient enough. The CEO Peter McDermott and the board need to take responsibility for the problems. I am also going to contact Woman and Home magazine which is where I saw the advert Order no: concerned :OR13220540