I have ordered from You Garden for several years and have always been happy with plants and customer service, until last year, when I received £150 worth of plants, badly packed and damaged. Customer service was still helpful, however and replaced the plants fairly quickly although the replacements were not much better. I decided to give them another chance this year and placed a large order in March, followed by a smaller one in April. I didn't receive a confirmation email for the first order and after waiting for three weeks, (my money had not been taken out of my bank account) I emailed them. I received a generic email about Covid 19 but nothing about my query. I tried telephoning and when I got eventually got through, at the fourth attempt, I was told that I would receive an email later that day. It never arrived and several emails and phone calls later, I was none the wiser. I cancelled the order and the second order on the phone and in writing but a week or so later got the email, informing me that the first order was waiting to be dispatched. In the meantime, my debit card had expired and I hadn't been able to contact them to give them the new details. For the past three weeks I have received emails asking me to contact customer service as there is a payment problem. What is the point? They are not answering - an expensive lesson to learn. As my second order was made later, they had the correct card details and £59 left my account immediately. Despite my instructions to cancel, the plants were delivered today. Most were dying or damaged beyond saving. No point in trying to contact YG again, they won't answer. Please, please DO NOT BUY FROM THIS PLACE. Their treatment of customers is despicable. They should not be trading.