First the good! They have great communication! I love that you can see when your account person is working and what stage of the process they are on! They are very flexible and want your music to get listens! It's 100% real and real people! The Bad... I paid the starter package for spotify.. It was a country song and they put me on some modern acoustic guitar playlist that was nothing like the genre of the song I sent them.. Seemed like they just picked the first playlist that said yes and put me there... I emailed them and got a response 48 hours later and had the song moved to an actual country music playlist which was nice! Overall.... Not a bad experience for the first time !