Invited to review my booking, but have I made a booking or not, I just don't know? Enquired about a package for 6 in Portugal, got limited answers to my questions, please remember who the customer is! When a question is asked, an answer is required. It's a buyers market and I'm booking on behalf of a group so there is a responsibility on me to do it properly for them. Finally chose a package offered, confirmed with rep via email and even received a confirmatory email looking forward to payment. When contacted by phone to simply pay, rep admitted to having got it all wrong and I'd have to choose alternative courses for up to £60+ more per person. I've been left in that position. Flights are booked but no package. I think YGT need to honour the original package as there was 'offer, consideration and agreement' on both sides. Extremely poor service and I feel very let down at this stage. I look forward to YGT getting in touch to sort this out. Time is of the essence! John Douglas