I had a similar experience to a number of other reviewers with YGT refusing to offer me a refund despite their own T's & C's. They cancelled our trip and said we were not entitled to a refund. I engaged ABTA and they supported my position, I did eventually get a full refund. I would recommend anyone experiencing similar challenges to utilise ABTA's services, after all, YGT do site themselves as ABTA affiliated as a reassurance to customers that bookings are safe. They are unethical, unprofessional and members of my Golf Society and I will not be using them again.