I was in a group booking for 6 ladies to go to East Sussex National. Two nights, 19th & 20th October. Spa treatments Tuesday. Two games of golf (Wednesday& Thursday). Grandson, who lives with us and for whom I am a primary carer, tested positive for Covid at 1:00 pm 18th October. My grandson was unable to go to stay with his other grandmother as planned so I was forced to cancel my booking. The other five ladies carried on to their booking under the name of Kathy LLoyd. Ref: 343176/19102. Kathy phoned Your golf Travel on several occasions during the afternoon. She said that they had implied no refund would be possible but a voucher or deferment could be given. She received an email at just after 5 pm saying that I would incur the full cost with no refund. I also phoned last night and was met with a very unsympathetic response. Under the circumstances I strongly feel that this was very unsatisfactory. I phoned the East Sussex National and, had I not booked through Your Golf Travel, would have allowed me to defer to another date. However, since it was booked via your company they said I had to deal with you. As you can imagine the whole episode has been extremely stressful. I was looking forward to the break and was only able to do so since my grandson would have been away. I cannot believe that in this Covid era your company can be so inflexible and unsympathetic, especially as the East Sussex National Hotel would be prepared to offer a voucher or deferment. I hope you can come up with some satisfactory solution. Kay Barnard