Disgraceful customer service. My wife and I have booked numerous holidays with YGT and they have all been excellent. In 2020 however we had to cancel a holiday to Turkey because of covid. We had not yet paid for accommodation or golf but were told that we would lose our flights, which had been paid for unless we paid a rebooking fee £100 pp) and rolled the entire holiday forward for a year. We did this and of course covid was still here in 2021. Once again I was told that the flight money would be lost unless I paid the balance. In fact this was simply not true as by looking on the Jet2 website it was clear that the flights could be rearranged to other destinations or times. In the event Jet2 cancelled the flight before I could rearrange and presumably a refund is issued, but not to me. I have sent countless emails to YGT which go unanswered. I have phoned dozens of times to our personal advisor (Alex Fieldsend) who has always been very attentive when we have been booking but now will not take my calls or phone back. Sadly I will never use YGT again.