Booked a once in a lifetime trip with YGT for my Brother-in-Laws 50th Birthday. Booked to play both TPC Sawgrass and Bay Hill in Florida. No problem with the booking and all was going well. Unfortunately, once there we ran into Hurricane Ian. Not YGT fault at all as they cant control the weather. However; what they can control is the level of service given to their customers whilst stranded in another country, which was none existent! We received one phone call to advise that the accommodation for later in the holiday had been cancelled and they would find alternative accommodation for us. I called back upon getting the Voicemail to be told that the team had gone home. This was 6pm UK time and I would have hoped there would have been someone there to assist especially when they knew a hurricane was about to hit Florida to assist with us and other customers, of which there were many in the same hotel. The very same evening, we were then told we needed to evacuate the hotel we were presently in. Again, we reported this to YGT and due to the time difference, left this with my wife to sort hoping we would have a solution for when we woke in Florida. How wrong could we be! We had to source our own accommodation and transport in a hurry and as an emergency. Zero support was offered by the hotel or YGT. I emailed my contact at YGT to advise him of the new address we would be staying at. Didn't get a reply to acknowledge or ask if we are okay. Once the hurricane had passed our location, we received no communication from YGT checking if we were all OK or needed anything. We didn't even get a call to check if we had made it back to the UK OK! This was a party of 8 golfers and YGT didn't care one jot if any of us were safe! Upon my return, I tried to connect with my contact, who was far too busy to speak to me. Then finally a reply some 3 x days after we arrived back from Customer Services, saying they would take this case and they were extremely sorry and the service fell well short of their standards. They would open an investigation and come back to me. Still waiting to hear from them even after many attempts to speak to them. Their own deadlines have come and gone and still nothing. The Duty of Care provided is a joke! DO NOT WASTE YOU MONEY - THEY DO NOT CARE FOR THE CUSTOMER!