Held off on leaving a review for 6 months in order for YGT to make amends by apologising for the many issues/errors that ruined my familys once in a lifetime trip, and following through on the promises they made during and after the trip to refund extra expenses incurred. If you are thinking of taking a golf trip, book it yourself or go with another provider as this company are incapable of booking a flight for 4 people let alone look after an entire holiday. I had to book extra flights, extra hotels, re book seats etc all after I paid them to book for me and have not received any of it back and they will not return any of my calls. I was booking a once in lifetime trip for my parents and decided due to the importance and distance to use ygt to make sure everything was done right. booked the trip and paid deposit in March 2021, booked and paid for flights in Oct 2021 and everything looked fine. 2 weeks before Christmas they increased the price of the trip by 30% with no explanation given as to why they did not update me earlier in the year. Prices were released during the summer and I would have had time to change the trip or come up with the extra funds. I suspect they had forgotten to book the accomodation at all until I questioned its adsense from my itinerary hence they only discovered the price change after that. No apologies or explanations given to this day. Flights were a disaster from the moment I tried to use the booking reference to purchase assigned seats. References didn't work, airline informed me only 3 people were booked on the flight instead of 4, ygt took 4 weeks to resolve this only doing so 2 days before we were due to travel, flight home same issue occurred even though i asked them to triple check the booking to make sure all passengers were booked in. When we arrived at the airport again, 3 people booked on. had to purchase the flight ourselves as they were not able to do it in time to make the flight. 2 of our party were 70 years old and one of which had to get their clubs and go back through security and check in again at a connecting airport because of the mess with the tickets. I'm not a travel agent but a child could book 4 people onto a flight using the website so how ygt 'experts' made mistake after mistake after apparently checking everything thoroughly is shocking. Their customer service seems to have a once a month email policy and do not follow through on any callbacks, updates etc. Between the mess with the price, the disaster sorting flights to get home, the promise of refund for extra flights booked, paid seats that we lost when they changed the bookings etc, it was a mess and I would avoid them at all costs. They do not engage once you have paid up and judging by the amount of bad reviews the company is heading in one direction. The support staff should be ashamed with the service they provide (if any), at this stage they are just ignoring customers in order to not pay owed money, they wouldn't last a day in any other business.