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John A
Booked a trip many months ago, and needed to amend the booking due to issues with two of our party and their health. Emailed several times, left voicemail, and even spoke to the booking agent, but i have still not been contacted. They said if it was within 28 days it would be free to change dates, but due to their delay it has now gone past the 28 days and still no contact. I am waiting to see if/when they do get back to me they try and charge me, even though i made contact over a week earlier. Very poor customer service after money has been taken
7 months ago
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