Update 12/7/30 Thank you for your email ! But you have still not answered and given us a date when we can expect our Refund ? I sent Charles an email on the 16th May confirming we would want a refund and was told this could take between 4-6 Weeks and one of his team will contact me within 48 hours to organise ! I contacted him again on the 19th May saying that nobody had been in contact yet so as we sit here now in-spite of the Law we have waited 8 weeks and still no date . Can you please email me a copy of our ATOL certificate Can you finally give us an exact date when our monies will be paid back to us . As you can imagine we are very nervous of this situation and our £16500 If you check your records I think you will agree up to now it has been outstanding far to long ! We paid you by all the dates requested ! This cannot go on open ended ! Your point saying you were waiting to be paid money back to you upon Speaking to Turkish Airlines they confirmed no booking ! As I say time to end this once and for all Mark Timms