One member of our group visiting the Oxfordshire had to cancel three days before the meeting due to the sudden hospitalisation of his wife. I as leader of our group told YourGolf the same day and we also told the hotel at the golf club. YourGolf did not tell the hotel of the cancellation, they only knew about the cancellation from our phone calls. I rang YourGolf three times to their customer relations department asking for a call back regarding a refund and never heard a sickie bird. They must be the most uncaring and inefficient company that I have had to deal with and I certainly will never deal with them again