At the beginning, they were 5 stars. They were responsible for orders that were bad. That doesn't happen now. I received an order for 5 sneakers, which were not the same as the advertisement, and they offered me 1 dollar to compensate. Are you kidding correct? Now they say they are going to talk to the seller, but on their website it says "If you received a damaged parcel, found a discrepancy in the weight of the parcels, or received goods with disappearance size, color, pattern, quality, complications, or discover the loss of property, etc. - You can apply for compensation ". Compensation that they don't want to give me. Second problem, a few months ago, I asked to separate an order in 3. I didn't pay anything. Now, I ordered the same, and had to pay another 100 dollars. Since orders are paid by weight, how do I pay x on a 9 kg order and then pay 3x for 3 kg orders. IT IS THE SAME WEIGHT IN TOTAL They stole so much money. Now, I have a forgotten order in Lithuania. Their answer? The order is in your country, you can pick it up. Problem? I live in Portugal. CONCLUSION: The more money you spend on the yoybuy site, the less value they give you as a buyer. (I have more than 12,000 points accumulated on this site)