I’ve been a notable Yuppiechef addict for many years, going back to no stores, online only and the Steenberg warehouse. It’s my happy fun place! So last Tuesday I took two friends, one an overseas visitor, to the Cavendish Square shop, assuring her she would find the best ever nifty gifts in store. I’ve never been so embarrassed by something I’ve recommended. It was about 2.45 and the two ladies didn’t give any sign of being aware that we’d entered the store. My friend stood at the counter and had to ask for service, which was given with a grudge and no enthusiasm. Furthermore the item was marked at one price and charged at another and the lady made a big show of showing the price on the item on the shelf and that it matched the amount she had rung up. Obviously the prices had been changed and 1 or 2 items had not been remarked with the new price. This customer was made to feel very comfortable and unwelcome and my other friend who had come in for a specific item was so angry at the lack of service she just walked out. I know you have expanded rapidly but if you don’t have the passionate, cheerful, enthusiastic staff that are at Constanta Village it’s going to fall flat. You’ve got great stores with great products but they need to be staffed by the same standards as the Constantia Village team-I know they’re pretty unbeatable but it’s what management should be aiming for in all the stores.