Your review counts! You reviewed www.zalando.co.uk Add photo Agnieszka Winkiewicz 1 review 2 stars: Poor Just now Still owed money 6 months after wrong item sent. I have used Zalando a few times before but it always takes a long time for everything to get done. My last order I got sent the wrong size and when I contacted them that i really wanted to have the item and it was on sale when i bought it they told me to just return it and that's it, i wasnt offered to be sent a replacement. The store which is one of the points where you can drop off the package couldn't take the package because their system wasnt working. Eventually i found a place where I could send the package back but i still haven't been returned the money owed me and it's been 6 months. I will definitely not use this website ever again.