Zalando is a scam! First they claimed that they have received the items I returned but there was something wrong with my bank details and I have to send them again. Which I did and after some amount of time of not getting the refund I decided to contact them again. Then they claimed that they’ve never received the items and I have to fill some legal form so they can start investigation. After I provided all the documents, including confirmation from Zalando and the carrier company proving that they actually received the items they replied with an email that the refund has been made on the same day. Of course there was no refund. They keep trying to find some excuse why they don’t refund clients. It’s a joke.