Make sure you check so that you have gotten your refund. They kept my money in for 1 year and then had an attitude about it once they had to pay it out. They also tried to keep my money hostage through threats. (customer service staff) According to Swedish law, you should also be informed as a customer that you have the right to get your money back within 14 days of returning your purchase, if they fail to return your money you have the right to add interest, which of today is 8% from the National Bank. You should also be informed that after 1 year of a retailer holding in your money, they are considered a bank, which Zalando is not. If a company does not have a bank-license in Sweden, they are not allowed to operate as one, this is illegal, and you can and should report them for this. This company is located in Germany, so make sure you involve the right institute, we have those in Sweden. Companies who break Swedish laws will have their agreements reviewed and in some cases have to pay fines or have their agreements revoked. Regardless if you know if you have gotten your money back or not, it's their job to keep track of refunds, not yours. They are definitely not allowed to hold your money in for any reason, regardless of the reason they come up with. This is also breaking the law, and you can report them for this as well. I also have to add, that some customer service staff are not only incredibly incompetent in the way they interact and ignore big parts of a simple conversation, they also try to punish customers on purpose. Instead of one person actually reading the information and handling your case, you´ll end up getting a new employee each time who is half-reading and going around the problem just to close an email. I also have to add, that they add reminder fees on bills that are already paid, this is another problem, and now that I´m reviewing it, it looks like another form of attempt to punish customers for knowing their rights. I would not have these people as my staff members unless I wanted my company to go under.