I have been a loyal customer of Zalando for 6 years, I made more than 80 orders and spent around 8000 SEK in last two years alone. Lately, after the mistake of Zalando partner, the system mistakenly registered the lack of payment from my side in August 2018, the problem was found out and corrected on August 20. However i was blacklisted anyway - I can no longer buy products using a credit- or debit card, paypal or invoice. The only option available is direct payment from the bank account. It takes an extra week to get the order and extra 2 weeks to get paid back for the returned items. I have been a very loyal customer, I always recommend Zalando to friends and colleagues. A lot of people dared to buy online for the first time when I explained to them how great Zalando was. I have trusted you. Now I feel betrayed and disappointed and started to buy from your competitors - the companies that trust my clean credit history, that I am proud of. There are very good shoes suppliers in Sweden, as well as clothes and accessories. It is very sad that you are not responsible for the mistakes of your supply chain and as a result blame - and lose - loyal customers. I would never recommend Zalando to anyone anymore.