I am ordering from Zalando for years now, it was my favourite site, but they lost one consumer. I was ordering from Netherlands and Italy. Lately every order I have problems. My order from 3 weeks ago still did not came and there is no answer when I can expect it, and now two news order did not go through so I have to waste my time going to bank account and do it. Also, for one of the order I did not get the notification that the payment did not go through... I do not know what id going on with Zalando.it but I will not order from them anymore... I suggest you to avoid them.