Never had issues in the past but since 2-3 months ago they have lost 3 parcels in a month. Hermes simply lost them somehow... so I tried to get my last parcel sent to my office instead. Hermes confirmed delivery attaching a picture of the reception...but it wasn’t the reception of my office!Hermes doesn’t have a number for people to call and Zalando doesn’t have their number either. They sent me a form to fill in to get a refund for the lost items - total waste of time and absolutely ridiculous process (it could have been sorted with a call to the courier). They certainly lost a customer today.