Very very disappointed with my experience with Zalando. I purchased £120 worth of clothing items, around 10 items. The order was made on the 2nd May. It's now the 12th of May and there has been zero notifications of the order whatsoever. After having to call up and also call Hermes it seems the package was sent back to Zalando (saying that I had canceled the item and sent back). I did not cancel the order whatsoever. Zalando customer service seemed to be pretty disinterested and now I have to wait for roughly 5 days for a refund. So, a complete waste of time! In all, I have have wasted 17 days, no clothes, pathetic service. I'd recommend to shop elsewhere.