Terrible customer call centre. Appliance in itself is good, so far, and I went on the basis of recommendations but my experience of ringing their call centre would make me think again in the future about buying another zanussi appliance. The virtual assistant on the call is infuriating and totally useless as you still need to provide all info when you finally get to speak to a human being after a very long wait, and possible disconnections, especially if it is close to their closing times. Never mind the fact you have been waiting for over 30mins, listening to a spa-like relaxing music that doesnt help delicates nerves much.. Every time you ring, which might be often as you get disconnected regularly, you need to go through the virtual agent but can still be passed around to three different agents. It suggests it has the ability to recognise if you have been in contact in the past but it clearly doesn’t. It took me over a week of trying to email and call Zanussi to finally order a replacement piece for my new integrated washer dryer. I needed this because of the ridiculous design of the fixing plate meant it dropped inside the machine and cannot be retrieved, a common issue for others it would appear. So I have a new integrated appliance but it will have taken me over two weeks before having the kitchen door adapted and fitted, and that’s not a great look meanwhile.