Completely disgusted with this company. Zanussi boilers. They cold called my elderly parents (one hard of heading, the other with vascular dementia), and pretended they were from British Gas. The salesmen that I found present in my parents house did NOT correct my mum when she told me they were from British Gas. They were sales reps working for Zanussi. They deliberately sold my vulnerable parents a "British Gas" so say boiler because they told my parents they were from British Gas. At nearly around £8,000 It was horrifically overpriced. They also gave a very nice present to themselves of a couple of hundred pounds on top of the price that it should have been, until I complained and the got the additional money back from overpricing. To my horror it is not a British Gas boiler after all. And British Gas won't touch these Zanussi boilers, so we can't get it serviced; And even worse they are far far too complicated for elderly and vulnerable people to operate. My dad needs us every time to turn it down, turn it on, turn it off. There is absolutely no way these boilers are user friendly. They are extremely illogical and difficult to use. Such a downright stupid and over-complicated design for anyone to use, let alone an elderly person on their own. It was clearly a highly aggressive sales drive by Zanussi to target the very vulnerable. The warnings signs are there very loud and clear about their unscrupulous behaviour. DO NOT BUY.