I purchased from Wren a new kitchen end Nov last year, including a Zanussi hob. It was late installed around Christmas and I got to start using the new kitchen and Zanussi hob late January. After just a couple of regular uses of the hob it got scratched. I registered my product online. I lodged a complaint online in February and received a notification that I would be contacted with two days - which never happened. Yesterday I reached out to the online chat for Zanussi and a rude person wrote they do not cover scratches and marks, and that I should contact Wren. Reading these reviews here I can tell that Zanussi is run by rude and dismissive personnel. I have asked for the transcript to be sent to me but the person refused and sent me to an email address to ask to be emailed to me. Then of course it is the quality of the product which only after a couple of uses got scratched. The product is under warranty and now I need to chase different stakeholders involved. I would not recommend Zanussi products or dealing with their staff.