Absolutely awful in every way. Rented a server for a game, had no help, no controls for the server had no console for the game (literally everyone has a console for the game if you rent a server). One person got stuck in the server and trying to re-enter said they were already there. So normally you would use the console to kick/remove the person so they can re-enter the game. There was no way to do this so next option would be to restart the server, but restarting the server deleted the entire game world and all characters, with no backup. Attempting to contact customer support stated they can help in 12 hours via email, or I can pay additional money to get help sooner. Predatory, in the time they took to respond I slept, got another server, and got all my friends on it. They then told me even though it had only been 24 hours since I started the server and I contacted them at 11 hours into the server they won't refund me and so I removed my payment at paypal and created a claim. They have since told me "you decide yourself how easy you want to make this" and stated they will be sending me to a creditor for the $7 Euro I spent in 7 days. Worst experience ever with a company.