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Ede
Dreadful experience ... We bought a pair of leaf nest of coffee tables, all good so far till delivery day - items arrived - small table no legs whatsoever ( what use I can have for a coffee table without legs maybe for a chopping board ) bigger table so wonky that you cannot put anything on it as it will spill or fall over. So we have contacted Zara’s own customer services - they said will replace the small table but not the big one, we have argued that it is useless and we need a new one for that too - this took 2 weeks and 7 phone calls. Eventually the driver arrives to collect but he had the paper work for only one table. This is ridiculous - I mean it is just beyond comprehension d how they treat their customers. What a shame for Zara, dreadful customer service, they called us liars, they even went as far as blaming us, they hang up on us when asked for a supervisor, they dragged us true mud and dust. Shame on you ... I always shopped at Zara but this will change and I make sure none of my friends will ever. Very very dissatisfied and disappointed with Zara.
4 years ago
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Zara has a 2.6 average rating from 961 reviews

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