Irresponsible company and no customer service at all. After years being a loyal customer using their website I decided to downloaded their app, after installing the app I made two different orders 3 days apart from each other. What I did not realize is that their app is not synced with their website backend and the app decided to choose an address that I used to live there 7 years ago and shipped both shipments totalling over $150 to that address. After month and a half searching for my orders I finally found out that they did not bother to spend extra money to sync their app with their web backend to avoid such a mistake as making a very old address of mine as their default address. So ofcourse I went to my old address to inquire about those two shipments and you guessed it, they never received those packages.(UPS is saying otherwise). After unsuccessfull try I got hold of Zara's management and explained it to them that if they would have not changed my default address with an very very old address of mine, this would have never happened. They simply said I should have known better to change the address. Just the fact that they had an 7 years old address of mine is reason enough to make me happy and work it out but they decide to just loose me as a loyal customer who actually spent thousands of dollars for a family of 5. The most stupid decision I have ever seen from a retailer perspective.