Where do I start... Did an early Christmas shop due to the pandemic in November, fathers coat parcel from Zara he did not open until Christmas Day, bear in mind he is isolating due to the pandemic and cannot leave the house unless it is essential. Coat tried on and didn't fit, Zara will not accept exchange for larger size due to 30 day returns policy, their shops are not open and post office trip is non essential. Spoke to Shaniqwa who was not very sympathetic as well as Rob a few days ago when he couldn't be bothered to take my message. Shocking company and shocking service, I am so upset as I used to shop with them quite a lot. Not anymore. You have my contact details - case number 80148259 This case has been handled atrociously, I don't think they are treating their staff very well from Directorship level because a fish rots from the head down. Horrible company, it is not like they are losing money from me with an exchange. Scott