The absolute worst customer service ever (call center). I have been waiting 2 months for a $6.37 refund. I was told they work like an assembly line and there is no guarantee as to when my issue will be addressed. They even have to put in a request for me to speak to a manager which can take a minimum of two days. I am now 4 phone calls into this and two in-person trips to the store without a resolution. I keep getting the run around and am told over and over to wait a few days for a response, which never happens. I sure hope Zara treats their employees better than their customers because I cannot imagine working for a company like this. The hassle is sure not worth the $6 but I really shouldn't have to fight for a refund for a product I did not receive.