I bought a gift voucher for my granddaughter. Money was taken from my current and credit card…numerous phone calls to resolve. The item was confirmed as paid with credit card and ARN numbers requested for that money. got for debit card then still not sorted as wanted one from credit card which was not disputed….will never shop with them ever. Money and time wasted on my part trying to get my money returned for their error. Sorry does not cut it..Angry the customer services are all sat at home still and resolving issue with someone who is able to explain why an ARN number for the credit card was needed when this was not disputed….Payments need it is not an explanation from a manager.