I never write reviews and I am going out of my way to make sure to write this one. Zara has the worst customer service I have ever experienced. I tried to place an order both on their APP and on the website and received an error message both times. I chatted 4 different people and spoke to customer service, every one of them instructed me to delete my cookies and do basic troubleshooting. They then said they would escalate the case after clearly no one at that level had the authority to do anything, and then 24 hours later I received the same instructions via email. Thanks Zara, you just lost a customer for life. I shouldn't have to work this hard to spend money with you. What a waste of time and energy. Save yourselves the hassle and buy from a brand that actually cares about their customers.