ZARA DISAPPOINTED ME !!!!! HORRIBLE EXPERIENCE. I never expected this from a worldwide known company - ZARA !!!!! I am so upset with the way Zara handled my issue. I ordered two items (bodysuits) online from their Zara app. I returned both the products the same day of delivery due to size and fitting issue. Both of the products got picked . 1)But I got refund of only one product. I was concerned with the other product refund. They didn’t even email me or connected with me to inform me about my refund. They were very careless !!!! I was the one who connected with them through chat , calls 2) but …..they said that they are giving an exemption “only to me” by returning one of the bodysuit. 3) They gave another reason that it’s a swimsuit so they can’t accept it back. Firstly, it is not a swimsuit. If the item was really a swimsuit then why did i get refund from my first item. And swimsuits do not have buttons on the private area to avoid any kind of malfunction. 4) They told me that I have no other choice than taking it back. But why should I take it back when I don’t want it in the first place !!!! All i wanted was my refund !!!!! No one can force you to take an item and pay for it . 5) They told me that the supervisor team decided this “only for me”. If it was really an exemption given only to me, then why didn’t I get any gift voucher / discount or anything else on such behalf ?! Why do I have to request for the refund. The refund should have initiated immediately the time I put the item on return. 6) They also told me to read the policy and then I read it !! Before ordering the item, there was a return on the product . But after talking to their team, I don’t know why they immediately put it on “no return”. 7) Their policy is also misleading as they have put only “bodysuits” under the accessories section which is not! 8) They were not even understanding enough. I have to forcefully keep this item with me now!!! And that too which doesn’t even fit me . Due to their lack of understanding and handling the client issue , i have to face this problem. I always bought from zara as I trusted them but after experiencing this, I don’t even want to shop again. I always recommended zara to my sister, cousins, friends , relatives but now I would tell them all about my experience. This was a huge disappointment !!!!! I don’t know why and what they did this specifically to me. They didn’t give me valid and practical reasons. My money went in vain after shopping Zara. I have no words left !!!!! Only disappointment. Zara is fast fashion and expensive and degraded quality after washing. Considering these , still i paid so much for such useless bodysuit which doesn't even fit. I paid from my pocket money for my birthday dress. Ruined my birthday mood !! What a waste of resources. Please please be careful , even if you’re shopping by from worldwide known brand. It doesn’t matter if they are a big company or not, what matters is their values and how they deal with their customers. This was my last shopping with Zara as I won’t shop from now. Also , they were very disrespectful with the way they returned the item. The product was not packaged respectfully. I am attaching pictures of the product which shows as if the product was thrown away to me. I am also attaching screenshots of the assistance chat, calls which shows their lack of professionalism. Update - Went to mall, Saket , Delhi , India. Manager Named Arun Shukla was unprofessional and made me wait for hours. I went there to after checking their availability on their site and there I got to know it was a glitch. This was a strategy to just attract customers. Waited for hours n hours to make then understand difference between return and exchange. Such misleading policies. My god and Such harassment by whole staff. Extremely poor and pathetic experience.