Hi, Around Sept - October last year I was in a Zara store in central London ( the knightsbridge store I think, I can not quite remember ). I had difficulty find a particular garment / coat I wanted to purchase, I approached a staff member and she was so very helpful, more than one would expect in a very busy retail store in the centre of London. She looked very carefully in the store ( as well as on her phone gadget ) we were in and couldn't locate the item and then she helped me regarding checking at another store, to which she located the item in another store and I successfully went to purchase the item. This may seem like standard service from a Zara staff member, but there was something really impressive about this particular staff member, she was very upbeat and nothing was too much trouble to help me with and most of all it was obvious she had a lot of drive and purpose within the job she was doing. her overall strong intention to get an excellent result for the customer was very evident. She appeared very happy doing her job and clearly enjoyed servicing customers. I did retail when I was younger and its long hours, hard work and some customers can be rude which can make a persons job in retail very difficult at times. This staff clearly wasn't allowing anything possibly tough within the job she does to get to her. I asked for her name so as I could write to the Zara to express my thanks. Thank you Rosa Marina Álvarel, you are a great example of how a retail worker should be with customers. Happy New year!