I purchased an outfit for my daughter-in-law, but it was too small. She went to the store within 30 days to exchange it for the correct size, with the tags still on and the outfit unworn. However, she was turned away because she didn't have the receipt, as I was away at the time. Since then, I have tried to exchange the outfit or get a credit note, but the store has refused. I have spent the better part of a week dealing with their online chat. I was promised that a superior would contact me within 24-48 hours, but that never happened. When I followed up, I was essentially told "too bad" and cut off from the chat without any resolution. The customer service has been poor, and their exchange/return policy is unreasonable.