Order never delivered-I have been dealing with an online order that was never delivered to me, for nearly 3 weeks. There is no one you can talk to on the phone. Their online chat, WhatsApps or FB is al virtual AI driven where you get standard answers that do not address your complaint. I have received standard emails (that you can also not respond to) saying " checking with the transport your order has been delivered successfully". I have given Zara the coordinates from the delivery company stating that those do not belong to my address, but they just respond " robotically " that " nothing wrong with your delivery". I have an automated email saying the order has been delivered, with not photo of where did they leave the parcel, as it is customary if you are not at home. It is absolutely appalling ! I have called Amazon shipping who was delivering the order on behalf of Zara and I was treated awful too, saying they cannot discuss anything and I need to go back to Zara and take it up with them. Amazon does not seem to address that their drivers could make mistakes, ( I do not wish to think they are dishonest too).Basically playing "ping pong". For a big company like Zara, I consider this behaviour totally unacceptable and I must say I will never order anything on line from them again and would recommend anyone that does, to be very careful as there is no guarantee that you will ever receive your orders. I have filled in their document "denial of receipt form" and sent it to them 6 times on WhatsApp and Virtual Chat.... it has come to nothing. Sometimes I have got an answer hours later saying " we confirm order delivered successfully I have been left with no solution, no goods, and not money. I feel cheated and robbed.