I ordered 2 gift cards for members of my team, one £100 and one £200. First of all they sealed them and then they mixed up the gift cards so the person who had £100 on their message had £200 on their gift card and visa versa - how embarrassing. Customer services just suggested they swap them and didn't take on board the messages on each card or the embarrassing issues this left me with. I will never use Zara again,
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