They really do not care if customer is left with a useless item of clothing- bought a gift for my daughter for Christmas did not realise returns had to be back by 2nd January!!! Returned 4th to be told as a goodwill gesture I could exchange but no credit note (as it had taken so long getting to that point waiting to see managers I ran out of time and had to take dress with me) love the clothes in this shop and this was just one item brought back - complained on line via chat- honestly nothing we can do- REALLY!! Will NOT shop here again- sooo angry with customer service, feel really cheated