Ordered 3 items from Zara 7/1/18 confirmed order and on 10/1/18 items were on there way from warehouse to sorting office. 11/1/18 showing items on there way to the courier. However on Wednesday 17/1/18 still hadn't received items and contacted Zara Customer Services. They apologised and said they'd be back in touch in 24-48 hours once they'd had a response from Hermes. When checking tracking information on Thursday 18/1/18 it showed the item had been delivered to a safe location on 11/1/18?? I was amazed as the time the parcel was apparently delivered to the safe location I was at home, as I work from home and two cars would have been on my drive? I was shocked as this information was not showing on the tracking information on Wednesday 17/1/18 until after I had obviously made the telephone call. I have rang Zara each day since Wednesday 17/1/18 to be told we will get back to you once we've had an update. Unfortunately not once have any of the agents got back to me however each day there has been an update!! Each agent has been very polite but I have not moved any further forward the last four days. Today I have asked for a full refund to be told a Manager is not available for me to speak to and yet again I need to wait to get a response